Digital transformation
AI readiness
Nonprofit
We worked with YWCA South Florida to turn years of knowing it needed integrated technology into a clear, practical path, from choosing and implementing the right systems to preparing its leaders for AI.
ORGANIZATION
YWCA South Florida
SERVICE
Digital transformation
LENGTH
Nine months, two phases
FRAMEWORK
F.L.I.T.E.
YWCA South Florida serves some of Miami-Dade County's most vulnerable populations: survivors of violence, women building economic independence, and families navigating systemic barriers.
For years, the organization knew it needed integrated technology, but the right path forward remained elusive.
We worked with YWCA South Florida on a nine-month digital transformation, from selecting and implementing the right CRM and intranet to preparing leaders for AI, guided by our F.L.I.T.E. framework.
Phase 1
Selecting and implementing the right CRM and intranet.
Phase 2
Preparing leaders for AI, guided by our F.L.I.T.E. framework.
Phase 2 brought AI readiness and strategic foresight to leadership, so planning looks ahead to what is coming.
A Transformation Group of senior leaders steered the work, supported by an AI strategy training program.
Two AI pilots were planned, in Grants Management and Finance, to turn readiness into practice.
Thirty staff Intranet Champions were named to lead adoption, so new tools are used by people, not just installed.
A CRM and case management platform and a staff intranet were selected, giving YWCA a connected base to build on.
YWCA South Florida selected and contracted a CRM and case management platform and a staff intranet, named 30 staff champions to lead adoption, and began preparing its leadership team to plan for AI, including two pilot projects.
A CRM and case management platform and a staff intranet, selected and under contract.
Intranet Champions across the organization, ready to lead adoption among their colleagues.
In Grants Management and Finance, to put AI readiness into practice.
Start with a conversation about the challenges your team is facing today.
